Refund policy
At BIKECO APPARELS, we value quality and customer satisfaction. If you're not completely happy with your purchase, we're here to help.
🔁 Returns
We accept returns for the following reasons:
- Wrong item delivered
- Item is defective or damaged upon arrival
- Wrong size received (only if different from what was ordered)
Conditions for return:
- Must be requested within 3 days of receiving the item
- Item must be unused, unwashed, and in original packaging
- Proof of purchase and photos/videos of the issue must be provided
Note: We do not accept returns for change of mind or wrong size ordered (if correct size was delivered).
💸 Refunds
Once we receive and inspect your returned item:
- We will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed and credited via your original payment method (GCash, bank transfer, etc.) within 5–7 business days.
📦 Exchanges
If you'd like to request an exchange due to sizing or item issue, please message us directly.
We’ll be happy to assist, depending on stock availability.
🚚 Return Shipping
- For wrong or defective items: We cover the return shipping fee.
- For all other valid reasons: Shipping cost must be shouldered by the customer.
📲 How to Request a Return or Refund
1. Contact us at www.facebook.com/bikecocyclingapparels
2. Include your order number, reason for return, and supporting photos/videos
3. Wait for return instructions from our team
❗ Important Notes
- Items sent back to us without prior communication will not be accepted.
- Refunds are only applicable for qualified issues — not for general dissatisfaction or worn items.